|Total of points necessary: 50||Total points necessary: 210||By appointment through Tourism Fiji|
Each of the 3 tiers of specialisation provide a range of rewards and benefits to the Fiji Specialist. The current list of such rewards and benefits that attach to each of the three layers of specialisation is set out in the Table B below.
4.5 All rewards and benefits personal to the Specialist and are provided at the discretion of Tourism Fiji and subject to the FMSP terms set out in Section 5 below. If the Specialist moves from one Agency organisation to another then their accredited level of attainment as a Fiji Matai Specialist at that time will transfer with them.
4.6 To maintain SILVER status accreditation the FMS will need to complete at least two (2) of any new courses that will be added in the FMSP and log at least bookings worth 30 points within 12 months after first achieving SILVER status.
4.7 GOLD status - GOLD status is only valid for a period of 12 months from when the GOLD status accreditation is granted to the FMS. In order to maintain GOLD status this will need to be re-earned each year by the Agent and subject to TF’s appointment in line with the above.
4.8 If so requested or agreed with the Agent or the Agency and with their consent TF will publish the contact details of the FMS Agents who have achieved SILVER or GOLD level of FMS accreditation on the TF consumer website: www.fiji.travel. This will enable customers and prospective customers to contact the Agent directly in regards their Fiji travel needs. At the time of registration, Agents will have the opportunity to opt-in, or opt-out as to whether or not they wish their contact details to be published on the Tourism Fiji’s consumer website.
4.9 In addition to the Benefits listed in Table B below, an Agency with a GOLD status may be entitled to the benefit of access to a Co-Marketing Fund to be used in conjunction with TF on initiatives agreed between TF and the Agency on a case-by-case basis. TF’s contribution into this Co- Marketing fund shall be solely at TF’s discretion and with TF’s express written approval. Any decision by TF on contribution to a Co-Marketing fund initiative will be based on, and subject to factors such as: the available funds at the time, the strength of the marketing proposal from the Agent to achieve the desired objective and whether the proposed activity under the initiative aligns with TF’s overall objectives.
Same as BRONZE plus:
a. Once an Agent has satisfied and completed one or more of the tiered stages of the FMSP they shall be entitled and permitted to describe themselves as having achieved the status of a Fiji Matai Specialist (FMS) in respect of travel to and tourism in Fiji.
b. The Agency, in which the FMS is employed, shall then be entitled and permitted the use of the generic “Fiji Matai Specialist Agency” logo or mark in its internal and external communications with customers and others, for so long as the Agent remains a Fiji Matai Specialist and is employed at this agency The use of such logo shall be in accordance with Section 5.13 below;
c. A Fiji Matai Specialist shall be held to the standards as set out in the Code of Conduct as set out in this Section 4 and the terms of the FMSP.
5. FMSP Terms
The following terms and conditions shall apply to the FMSP. Please read these FMSP Terms carefully as they apply to your use of the FMSP internet site and your responsibilities as an FMS. By using this Site and becoming an FMS you agree to be bound by these terms and conditions:
5.1 In these FMSP Terms, (and in addition to any other definitions contained in this FMSP Requirements section), “we” or “us” or “TF” means Tourism Fiji. “Agent”, “you” or “your” means an individual Agent who wishes to become a Fiji Specialist under the FMSP.
5.2 The FMSP is a global program and TF reserves the right to make changes, corrections, cancellations and/or improvements to the FMSP (including the FMSP Terms), and to the information, products and programmes described in such information located at www.specialist.fiji.travel at any time and without notice by updating the Site details. The revised terms will take effect when they are posted, and TF recommends you review the FMSP Site details and the terms and conditions from time to time.
5.3 Participation in the FMSP is provided without the payment of any fees of charges by the Agent or Agency whether for registration or otherwise and made available on a free of charge basis. Benefits received under the FMSP are personal to the FMS and cannot be exchanged, transferred or sold for cash or otherwise.
5.4 The content and information displayed on the FMSP Site is the property of the TF. The downloading, reproduction or retransmission of FMSP Information (other than for non-commercial individual use or use in in connection with the scope and objectives of the FMSP as set out in Section 1) is strictly prohibited.
5.5 TF is providing information and services on the internet as a part of the FMSP benefit in furtherance of TF’s non-profit status.TF makes no representations about the suitability of this information and these services for any purpose.
5.7 The FMSP Site may contain or reference trademarks, patents, copyright materials, trade secrets, technologies, products, processes or other proprietary rights of TF and/or other parties. No licence to or right in any such trademarks, patents, copyrighted materials, trade secrets, technologies, products, processes and other proprietary rights of the FMSP Site or TF and/or other parties is granted to or conferred upon you without the express written consent of TF or the respective mark or rights holder.
5.8 You agree that you will not use any device, software or other instrument to interfere or attempt to interfere with the proper working of the FMSP Site, and that you will not take any action that imposes an unreasonable or disproportionately large or heavy workload on our infrastructure or manual process to monitor the Site or copy our web pages or the content contained herein, without the prior express consent from an authorised TF representative (such consent is deemed given for standard search engine technology employed by Internet search websites to direct Internet users to this FMSP Site). If we have provided you with, or you have created a unique password, one of its purposes is so that access to information related to you and can be restricted to only you. It is your responsibility to protect the confidentiality of the password. TF assumes no liability for any access to information that is executed with the password provided to or created by you. We strongly recommend that you change the password on a periodic basis.
5.9 All FMSP INFORMATION HELD ON THE FMSP SITE IS PROVIDED ‘AS IS’ WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT. Some jurisdictions do not allow the exclusion of implied warranties and to the extent this is the case the above exclusion may not apply to you.
5.10 With respect to all communications you make to TF regarding FMSP Site information (including but not limited to feedback, questions, comments, suggestions and the like) and subject to any privacy obligations as set out in these terms and conditions or otherwise as required or prohibited by law: (a) you shall have no right of confidentiality in your communications, TF shall have no obligation to protect your communications from disclosure; (b) TF shall be free to reproduce, use, disclose and distribute your communications to others without limitation; and (c) TF shall be free to use any ideas, concepts, know-how, content or techniques contained in your communications for any purpose whatsoever, including but not limited to the development, production and marketing of products and services that incorporate such information.
5.11 The FMSP Site may contain links to other companies and resources on the internet. Such links and references are provided merely as aids to help you identify and locate internet resources and other companies that may be of interest to you and are not intended to state or imply that TF sponsors, is affiliated or associated with, or is legally authorized to use any trade name, registered trademark, logo, legal or official seal, or copyrighted symbol that may be reflected in the links. TF is not responsible for any of the content, representations or advice available on any internet sites linked to this site. Any statements, views or opinions expressed via such links are the statements, views and opinions of the companies, authors and publishers of the materials contained therein and do not bind or create any legal liability on the part of TF or any organisation or individual with which TF is affiliated. Provision of such links does not imply endorsement by TF of the materials contained therein.
5.12 The FMSP Information contained on the FMSP Site may contain inaccuracies and typographical errors. TF shall not assume responsibility or liability for any such inaccuracies, errors or omissions, and shall have no obligation related to information affected by such inaccuracies other than to correct such information when it becomes aware inaccuracies or errors.
a. All information received by TF in applications and throughout the FMSP will be treated in confidence with regard to public disclosure. We process information about you in accordance with our Privacy Statement located at https://www.fiji.travel/articles/privacy-statementas reasonably required to meet its legal or regulatory obligations or for its other reasonable business purposes. We may further disclose information about you to any third parties including its subcontractors, regulators and any party based in any jurisdiction including a jurisdiction provided that such disclosure is reasonably required in connection with such purposes and is at all times in compliance with applicable data protection legislation.
c. Where TF wish to publish contact details of the Agent on the FMSP Site then TF shall only do so with the express consent of the Agent as required.
5.14 Use or FMSP Status logo:
a. TF hereby licenses you to use the FMSP status logo solely for the purpose of enabling you to promote Fiji effectively in line with Section 1 and the code of conduct.
b. you shall ensure that it uses and displays the FMSP status logo strictly in a manner and format approved in writing by TF or as set out in guidelines issued by TF around such use of marks and logo’s (a copy of which is available on request). The Agent and or the Agency understands and accepts that the integrity of TF’s logos i and any use is of paramount importance to TF and should only be done in line with TF’s guidelines. The Agent or Agency will ensure that the FMSP status logo is placed in an area that is clearly visible. Where the FMSP status logo is to be provided in print or digital form, it will always need a minimum clearance space around it of the width of the Tapa circle that forms part of the FMSP status logo. No other content should sit within this minimum clear space. The FMSP status logo should only be presented where it has a minimum size as follows: For print - 40mm, or 160px for digital.
c. You shall not alter, remove or tamper with any TF logos, or other means of identification used in relation to the FMSP or use the FMSP status logo in any way which may be misleading, deceptive, reduce their distinctiveness or impact the goodwill or reputation of TF.
d. If TF deems that you are using the FMSP status logo in an inappropriate or unapproved manner TF may in its absolute discretion and without recrimination, request that you change the manner in which the FMSP status logo is being used or to cease using them altogether, in which case then you must immediately comply with such request and indemnify TF for any loss or damage associated with such misuse.
a. An Agent () or TF may terminate an Agent’s registration under the FMSP with or without cause, immediately on written notice to the other.
b. TF may terminate of withdraw the FMSP on notice to the Agent and Agency or Fiji Matai Specialist as the case may be.
5.17 By accessing any part of this FMSP Site, you shall be deemed to have accepted these terms and conditions in full, which as herein set out comprise the entire Agreement. In the event that you, at any time, do not accept or no longer accept any or all of these Terms, and conditions you should immediately cease use of the FMSP Site and representing yourself as a Fiji Matai Specialist.
5.18 Limitation Of Liability: - TF shall not be liable for any loss of use, interruption of business, or any direct or indirect, special, incidental, or consequential damages of any kind (including but not limited to lost profits) regardless of the form of action, whether in contract, tort (including negligence), strict product liability, or otherwise, even if TF has been advised of the possibility of such damages, howsoever arising, out of engagement in the Fiji Matai Specialist Program or access to or use of the FMSP Site and the FMSP Platform.
5.19 Jurisdiction and Applicable Law: The courts of Fiji will have exclusive jurisdiction over any claim arising from, or related to, your participation in the FMSP and your use of the FMSP Site. This, however, shall not prevent TF from pursuing a claim for breach of contract, copyright infringement or otherwise in respect of these FMSP Terms in any other jurisdiction. These FMSP Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of Fiji.
Please read them carefully and make sure that you understand them before using the platform.
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Other Applicable Terms
Availability of the Platform
We may update the platform from time to time, and may change its content at any time. However, please note that any of the content on the platform may be out of date at any given time, and we are under no obligation to update it.
Due to the inherent nature of the internet, errors, interruptions and delays may occur in the service at any time. Accordingly, the Site is provided on an "AS IS" and "AS AVAILABLE" basis without any warranties of any kind. We do not accept any liability arising from any interruption in availability.
We reserve absolutely the right to withdraw or suspend the platform where we deem this to be necessary without notice and will not be liable to you for such unavailability.
No Reliance on Platform Content
The information on the platform, especially that which is posted by others users in discussion boards, such as the knowledge forum, or other social functions on the platform does not necessarily reflect our views and opinions.
You are responsible for checking the accuracy of relevant facts, instructions, suggestions and/or opinions given on the platform before entering into any commitment based upon them.
We do not accept any liability arising from any inaccuracy or omission in the information.
Your Account and Security
If you know or suspect that anyone other than you knows your username or password, you must promptly notify us at by email at firstname.lastname@example.org.
Copywrite and Trademarks
Without limitation to the above, you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text or copy or distribute any material for any commercial or business purpose. No use of our name, logos and/or other trade marks (whether registered or unregistered) may be made by you without separate express written agreement being given by us, which shall be at our sole discretion.
You agree not to use the platform to create a database (electronic or otherwise) that includes material downloaded or otherwise obtained from the platform to misrepresent your identity to disseminate any unsolicited or unauthorised advertising, promotional materials, "junk mail," "spam," "chain letters," "pyramid schemes", or any other form of solicitation or for any other commercial purposes (which would include using the platform to promote or encourage the sale of your goods/services to transmit or re-circulate any material obtained from the platform to any third party except where expressly permitted on the platform.
Links to Other Websites
Any links on our platform (particularly those posted by other users in discussion boards, such as the knowledge forum) may take you to third party websites over which we have no control. You acknowledge that the content on those pages is not subject to our control, their owners may be independent from us and we do not endorse or accept any responsibility for their content. We will not be liable for any loss or damage that may arise from your use of them.
We will use reasonable endeavours to ensure that the Site does not contain or promulgate any viruses or other malicious code. However, it is recommended that you should virus check all materials downloaded from the platform and regularly check for the presence of viruses and other malicious code.
Submission of Information, Including Personal Data
Unfortunately, the transmission of information via the Internet is not completely secure. Although we will take reasonable steps to protect your personal data, we cannot guarantee the security of information transmitted to our platform any transmission is at your own risk. Once we have received your information, we will use appropriate technical and organisational measures to ensure that it is adequately protected.
Limitation of our Liability
To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to the platform or any content on it, whether express or implied. We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with use of, or inability to use, the platform or use of or reliance on any content displayed on the platform.
Please note that the platform is intended only for training purposes for those who wish to work with our clients and refer customers their products and services. Accordingly, we will not accept any liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
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